Shipping policy
All Orders Placed On Elanbeaute.com Are Processed Monday-Friday And Shipped Within 3-7 Business Days.(Excluding Major Holidays And Weekends)
ORDERS THAT ARE ALREADY PROCESSED CANNOT BE CANCELED.
SHIPPING PROCESS TIME
Once Your Order Is Shipped You Will Receive An E-Mail With Your Tracking Information. If you haven’t received your email due to an incorrect email address, please fill out a ‘wrong email address’ form at our customer support tab that can be found here: https://www.elanbeaute.com/pages/customer-support
ALL ORDERS take up to 1-3 days to process before shipping! Regular shipping takes about 3-5 business days while priority shipping takes about 2-3 business days. International orders can take up to 2-3 weeks to ship!
(e.g: WE DO NOT PROCESS/ SHIP ORDERS ON WEEKENDS. Therefore, orders placed on friday will not be processed until that monday morning!)
*Selecting Priority Shipping Does Not Bypass The 1-3 Business Day Processing Time. *
Please keep in mind that all Orders Placed During SALE PERIODS and HOLIDAYS Will Experience Delays!
FINAL SALE/MARK DOWN SALE ITEMS
All Sale Items And Items Purchased During Promotional Periods Are Final Sale And Ineligible Returns.
DELIVERY INFORMATION
Your tracking information will update you on your delivery status. Please note that if your order was over $100+ it does require a signature. A signature is required so that we can avoid theft or lost packages. Please be present during your delivery time otherwise if the package is not claimed, it will be sent back to us.
PACKAGES BEING SENT BACK TO US DUE TO AN INSUFFICIENT ADDRESS:
Call your local usps to see if you can still claim your package if it is still being held. If not, contact us through support@elanbeaute.com with the correct shipping address and once we receive the package, it will be sent back to you and you will be contacted with a new tracking number.
LOST, STOLEN, OR DAMAGED PACKAGES (without ROUTE):
** WE NO LONGER GIVE REIMBURSEMENTS FOR LOST/ STOLEN OR DAMAGED PACKAGES WITHOUT PACKAGE PROTECTION UNDER ANY CIRCUMSTANCE!! **
LOST, STOLEN, OR DAMAGED PACKAGES (with ROUTE package protection):
We are proud to be partnered up with ROUTE: a package protection team! They help you make sure to get your package all the way through safely and undamaged!
When ROUTE is selected during check out, a shipping confirmation with a tracking number will be emailed. download route’s mobile app to visually track your package and receive real-time notifications on its estimated delivery!
feel free to learn more about ROUTE through our FAQ tab or through ROUTE’S website!
*IF YOU CHOOSE TO DESELECT ROUTE, WE ARE NOT RESPONSIBLE FOR ANY STOLEN, LOST, OR DAMAGED PACKAGES UNDER ANY CIRCUMSTANCE!!!!!*
DEFICIENT/ DAMAGED PRODUCTS
All Goods Are Thoroughly Inspected To Ensure They Are In A Sellable Condition Prior To Being Sent To The Customer. However, If The Customer Discovers That A Good Is Faulty Or Damaged (“Deficient Product”), The Customer Must Notify ROUTE Within 30 Days Of Delivery.
Please file a claim with ROUTE for any damaged or deficient products that you received in your package. You can file a claim here: https://claims.route.com
RECEIVED MISTAKEN or MISSING ITEM IN PACKAGE
If you are missing a product or received the wrong product in your package please Please Fill out a ‘mistaken/missing’ form on our customer support tab that can be found here: https://www.elanbeaute.com/customer-support