Refund policy

 

Thank you for your purchase! We hope you are happy with your order.

If you are not completely satisfied with an eligible purchase, you may request a return or exchange in accordance with the terms below. Approved standard returns are eligible for store credit only. Refunds to the original payment method are not offered under our standard return policy.

1. Return & Exchange Requests

All standard return and exchange requests must be submitted through our Return & Exchange Portal: https://elan-beaute-and-supplies.loopreturns.com/lookup

  • Requests must be submitted within 30 days of the date the order was placed.

  • All requests are subject to manual review and approval. Submitting a request does not guarantee approval.

  • Items must not be shipped back until the return or exchange request has been approved and return instructions have been provided.

  • Packages sent back without an approved return or exchange request will be refused.

  • If you change your mind after submitting a request, you may contact customer support to cancel it or simply leave it alone. Requests will eventually expire if the items are not sent back.

2. Return & Exchange Eligibility

To qualify for a standard return or exchange, an item must meet all of the following requirements:

  • The item must be unopened and unused.

  • The item must be in its original packaging and condition.

  • The item must not be designated as final sale or otherwise excluded under this policy.

  • The return or exchange request must be submitted within the required 30-day period.

Items that have been opened, used, or returned without their original packaging or in their original condition may be rejected. Damage to the outer shipping packaging alone does not make an item ineligible if the product itself remains unopened, unused, and in its original packaging and condition.

Partial returns are permitted. You may request a return or exchange for individual eligible items from an order that contains other non-returnable items.

3. Final-Sale and Non-Returnable Items

The following items are not eligible for standard returns or exchanges:

  • Sale and markdown items: Items purchased at a sale or markdown price are final sale.

  • Promotional purchases: Items purchased under a promotion, including promotional bundles and promotional offers, are final sale.

  • Liquid and cream-based products: All liquid products, including but not limited to adhesives, primers, bonders, and cream-based products, cannot be returned or exchanged, even if unopened.

  • Gift cards: Gift cards are non-returnable and non-exchangeable.

  • Online Training Courses: Online Training Courses are non-returnable and non-exchangeable.

Final-sale eligibility is determined by the item's status at the time of the original purchase. A price change after purchase does not change the item's original eligibility.

If an order contains both eligible regular-priced items and final-sale items, you may still request a return or exchange for the eligible items.

Promotional gifts and free items do not need to be returned when you return purchased items, even if the return means your remaining purchase no longer qualifies for the original promotion.

4. Store Credit for Approved Returns

Approved standard returns are issued as store credit only.

  • Store credit is calculated based on the amount actually paid for the returned item, after applicable discounts.

  • Store credit is issued as an online gift card through our return system and sent to the email address associated with the return.

  • Store credit does not expire.

  • Store credit may be used toward purchases on the Élan beauté & supplies website.

  • No additional restocking or return-processing fees apply to standard approved returns.

5. Return Shipping

After a return request has been approved, a return shipping label will be provided through our return system.

  • The return shipping label cost will be deducted from your store credit.

  • The applicable label cost will be displayed before you confirm your return.

  • Return labels include tracking information.

  • Original shipping fees paid on the order are non-refundable, including when all items from an order are returned.

  • Élan beauté & supplies is not responsible for returned packages that are lost, stolen, or undelivered while in transit.

6. Exchanges

Eligible exchanges must be requested through our Return & Exchange Portal and are subject to approval.

  • The original item must be received and processed before the exchange can be completed.

  • Once the original item is received, our return system will process the exchange by creating a new order through Shopify.

  • Any applicable price adjustments and additional shipping charges are calculated through our return system and displayed during the exchange process.

  • If the requested replacement item is unavailable, our customer support team will advise you to return the eligible item, if applicable, and place a new order separately.

7. Return Processing Time

Approved returns are generally processed within 5 business days after the returned item is received. Returned items are subject to inspection, and store credit will be issued after the return has been reviewed and approved.

Processing times may vary depending on the circumstances of the return.

8. Defective Products, Missing Items, and Incorrect Orders

If you believe you received a defective product, an incorrect item, or an order with missing items, please contact support@elanbeaute.com for assistance rather than submitting a standard return or exchange request.

These concerns are handled individually by our customer support team. Return shipping arrangements and any applicable resolution will be determined on a case-by-case basis.

9. Order Cancellations

If you wish to cancel an order before it ships, please contact support@elanbeaute.com as soon as possible.

Order cancellation requests depend on the order's processing and shipping status. Once an order has been processed or shipped, cancellation may no longer be possible.

10. International Orders

This policy generally applies to eligible international orders in the same manner as domestic orders.

Élan beauté & supplies does not reimburse customs duties, import taxes, or other import-related fees paid by international customers. International customers should also consider any applicable shipping or customs requirements when arranging a return.

11. Contact Us

For questions about our Return & Exchange Policy or assistance with an order, please contact:

Email: support@elanbeaute.com

Thank you for shopping with Élan beauté & supplies!