Refund policy

Thank You For Your Purchase. We Hope You Are Happy With Your Purchase!


However, If You Are Not Completely Satisfied With Your Purchase For Any Reason, You May Return It To Us For STORE CREDIT Only.


Please Fill out a ‘Return/ Exchange request’ form on our customer support tab that can be found here: https://www.elanbeaute.com/pages/customer-support


FINAL SALE/MARK DOWN SALE ITEMS

All Sale Items And Items Purchased During Promotional Periods Are Final Sale And Ineligible Returns. 


Please See Below For More Information On Our Return Policy.


CHANGE OF MIND RETURNS

If You Have A Change Of Mind In Respect Of A Purchase (E.g. You No Longer Want The Product), We Will Accept A Return Within 30 Days Of Purchase And Provide You With STORE CREDIT only.


Goods Must Be Unopened, Unused, And In Their Original Packaging.


The Following Items Cannot Be Returned For Change Of Mind Reasons Only (Unless It’s A Deficient Product, As Defined Below):

  • Gift Cards
  • Products Purchased During A Promotional Sale Period.
  • Classic & Volume Online Course
  • Liquid Products Including But Not Limited To Adhesives, Primers, Bonders And Cream Based Products Cannot Be Returned. (If There Are Issues With Your Products, Feel Free To Email Our Support Team To Answer Any Questions Regarding The Products)
  • Products Returned In A Condition Other Than Their Original Condition.
  • Products Not In Their Original Packaging.
  • Products That Appear To Have Been Used.

Shipping Costs Are Not Refundable For Change Of Mind Returns And You Are Responsible For The Costs Of Shipping The Products Back To Us.


Returns Are Usually Processed Within 5 Business Days Of Receipt And You’ll Receive An Email Detailing Your Return Once This Has Been Completed.


Our Returns Department Has The Right To Refuse Any Returned Item (Not Being A Deficient Product, Which Is Dealt With Below) That Does Not Meet The Original Condition, In Which Case We May Require You To Pay Our Reasonable Postage Costs Before We Return The Item To You.


RETURNS PROCESS


To Request A Return For An Eligible Item,

Please Fill out a ‘Return/ Exchange request’ form on our customer support tab that can be found here: https://www.elanbeaute.com/pages/customer-support

All Customers Need To Arrange Postage At Their Own Cost For Change Of Mind Returns.



LOST OR STOLEN RETURNS


Please Note, We Are Not Responsible For Lost, Stolen Or Undelivered Returned Parcels. Once You Purchase An Item, The Risk Of Loss And Title For The Items Passes To You Upon Our Delivery Of The Product To The Carrier For Initial Delivery.