Shipping time begins once your order has been fulfilled and handed over to the shipping carrier. Processing time is separate from shipping time. Please allow 1–3 business days for order processing before your order ships.

Once your package has been accepted by the shipping carrier, delivery timing, tracking updates, and any transit delays are managed by the carrier. While élan beauté & supplies is not responsible for delays caused by the shipping carrier, we will do our best to assist with any shipping concerns and provide support when possible.

Estimated shipping transit times are listed below:

US ORDERS

USPS Ground Advantage: 3–5 business days

USPS Priority: 2–3 business days

CANADA ORDERS

USPS Standard: 6–10 business days

DHL Express: 2–5 business days

INTERNATIONAL ORDERS

USPS Standard: 6–21 business days

DHL Express: 2–8 business days

Please note that all shipping times are estimates and are not guaranteed. Actual delivery times may vary depending on the carrier, destination, weather conditions, customs processing, holidays, and other circumstances outside of élan beauté & supplies' control.

Priority Shipping affects transit time only and does not bypass our 1–3 business day processing window.

Orders placed on Friday, weekends, or holidays will begin processing on the next business day, as our fulfillment team operates Monday through Friday.

Orders placed during sale periods, product launches, or periods of high order volume may experience extended processing times.

During major holidays, product launches, promotional events, or periods of increased order volume, processing times may be extended due to higher-than-normal demand.

During these peak periods, please allow up to 10–14 business days for order processing. This processing timeframe refers only to the time required for our team to prepare and fulfill your order and does not include shipping transit time after your order has been handed over to the carrier.

We recommend placing orders early during peak periods to allow sufficient time for processing and delivery, especially for time-sensitive purchases or holiday gifts.

Thank you for your patience and understanding during our busiest seasons.

élan beauté & supplies ships internationally to customers worldwide. International orders may be subject to additional duties, taxes, VAT, customs fees, brokerage fees, or other import charges imposed by the destination country.

As we ship internationally under a Delivered Duty Unpaid (DDU) model, these charges are not included in your order total or shipping cost and are the sole responsibility of the customer. Any applicable fees will be collected by the shipping carrier or customs authorities upon import.

Customers acknowledge that they are the importer of record and are responsible for ensuring their order complies with all applicable laws, regulations, and import requirements of their destination country.

Customs policies vary by country. élan beauté & supplies is not responsible for customs restrictions, tariffs, regulations, delays, inspections, or additional charges imposed by the destination country's customs department or government agencies.

We recommend contacting your local customs office prior to placing an order for additional information regarding potential restrictions, fees, or requirements.

Please note that customs processing times may vary and are outside of élan beauté & supplies' control. Delays caused by customs inspections, clearance processes, or import requirements do not qualify for refunds or replacements.

If an international package is refused, abandoned, or returned to élan beauté & supplies due to unpaid customs fees, incorrect recipient information, or failure to comply with import requirements, eligible refunds will be limited to the cost of the products only. Original shipping fees, return shipping costs, customs fees, duties, taxes, and other charges incurred will not be refunded.

Customers are responsible for providing a complete and accurate shipping address at checkout. élan beauté & supplies will process and ship orders using the address provided by the customer.

Once an order has been fulfilled and shipped, we are unable to make changes to the shipping address or reroute the package. Incorrect, incomplete, or outdated address information may result in delivery delays, additional shipping charges, or the package being returned to élan beauté & supplies.

If a package is returned to our facility due to an incorrect address, failed delivery attempt, or other customer-provided address issue, customers may request to have their order reshipped by repaying the original shipping fee selected at checkout.

Alternatively, eligible refunds will be limited to the cost of the products only. Original shipping fees and any additional shipping costs incurred are non-refundable.

Please note that élan beauté & supplies is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

élan beauté & supplies offers Route Package Protection, a third-party package protection service that allows customers to protect their orders against certain shipping-related issues, including lost, stolen, or damaged packages.

Route Package Protection is optional and must be manually selected by the customer during checkout. Customers who choose to add Route may submit claims directly through Route for eligible shipping issues in accordance with Route's terms and conditions.

Once your order has shipped, you will receive tracking information to monitor your package's progress. Customers who select Route may also access additional tracking features through the Route mobile app.

For more information regarding Route coverage, claims, and eligibility, please refer to Route's FAQ and policy guidelines.

Important: If Route Package Protection is not selected at checkout, élan beauté & supplies is not responsible for lost, stolen, or damaged packages after the order has been handed over to the shipping carrier. Customers who choose not to purchase Route Package Protection assume responsibility for any shipping-related issues that occur after carrier acceptance.