RETURN POLICY
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RETURNS & EXCHANGES
We accept returns for store credit and/or exchanges only within one calendar month from the date your order was placed.
To be eligible for a return or exchange, all items must be unopened, unused, and in their original condition.
Please note that we do not offer refunds to the original form of payment. All approved returns will be issued as store credit or processed as an exchange.
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Return Shipping
At this time, we do not offer free returns. All return shipping costs are the responsibility of the customer.
To start a return or exchange, please use our return portal:
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Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Liquid products
- Items purchased on sale
- Items purchased during promotional periods
- Opened or used items, unless otherwise noted below
- Items submitted for return or exchange after one calendar month from the order date
Tweezer Exception
Tweezers are the only exception to our unopened and unused requirement.
Tweezers may be returned or exchanged after first use if you determine they are not suitable for you.
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IMPORTANT
By submitting a return or exchange request, you acknowledge and agree to the terms of our Returns & Exchanges Policy.
If you have any questions about whether your order qualifies for a return or exchange, please contact our Customer Happiness Team before sending your items back.
DETAILS
RETURNS PROCESS
1) Submit your return or exchange request within one calendar month from the date your order was placed using our returns portal.
2) Ensure all eligible items are unopened, unused, and in their original condition. Please note that tweezers may be returned or exchanged after first use.
3) Once your request has been approved, securely package your items and ship them back to us. All return shipping costs are the responsibility of the customer.
4) Once we receive and inspect your return, you will receive store credit or an exchange if your return meets our policy requirements.
STORE CREDIT
Once we receive and inspect your return, we will notify you whether your return has been approved or denied.
If approved, the eligible return amount will be issued as store credit in the form of an élan beauté & supplies gift card.
ORDER ISSUES
If you receive a damaged, defective, missing, or incorrect item, please submit a request through our customer support form or email our team at support@elanbeaute.com so we can assist you with resolving the issue.
Please include your order number and any relevant photos or details to help our team review your request.
Our team will review your submission and get back to you as soon as possible.
LOST OR STOLEN PACKAGES
We understand how stressful it can be when a package goes missing, and we want to help guide you through the next steps.
Once your order has been shipped and is in the possession of the carrier, élan beauté & supplies is no longer responsible for packages that are lost, stolen, or misdelivered.
If you added Route Shipping Insurance at checkout, you may file a claim directly with Route for eligible lost, stolen, or damaged packages. Approved claims may be eligible for replacement or reimbursement through Route.
For packages marked as “delivered” but not received, we ask that you wait at least 5 days after the delivery date before submitting a claim. Claims can be submitted up to 15 days after the delivery date to allow time for packages that may have been delayed, misdelivered, or located nearby.
For orders that did not include Route Shipping Insurance, we are unable to provide replacements or reimbursements for lost or stolen packages.
if you have any questions, concerns, or need to submit a missing/mistaken/deficient/damaged items claim for your order, please reach out to our support team or submit the form below!